Privacy Policy

How we collect your information

You may provide us this information when completing various forms and contracts, corresponding via the telephone, e-mail or we may meet you at an event or exhibition.

Involuntary information when you visit our website

We may gain information that we gather through our monitoring of visits to our website. We use a variety of analytics tools like Google Analytics, Facebook Pixels and cookies in order to improve our service, user experience and to analyse how the website is used. Aside from the approximate location (IP address), the information collected is mostly anonymous traffic data including browser information, device information and language. We do not collect any additional information which could be classified as personal via these means.

The information we collect

We process personal data including and not limited to:

• Name and job title
• Contact information including e-mail address and telephone number
• Financial information including credit card and/or debit card information
• Invoice and delivery addresses
• Demographic information such as postcode and preferences

We will rely on the following  to process your personal data:

1. Consent
2. Performance of a contract
3. Legal obligation
4. Vital interest
5. Public interest or exercise of official authority
6. Legitimate interest pursued by My Packaging, as a data controller, or a 3rd party

How we process your information

We collect and process data for the following reasons:

• to ensure we can fulfill our service levels to a high standard
• internal record keeping
• to improve our products and services
• to ensure that our website is presented in the most effective manner
• to communicate with our partners
• to market our products and services 

We will also provide information to 3rd parties, when it is necessary for us to fulfill your service requirements. These include, but are not limited to, 3rd party carriers for the delivery of goods and secure payment gateway services.

Data retention

We collect and store data for the purposes of all our business operations and to provide service to our customers.

How long will we keep personal data?

• For active customers we will retain data for as long as you remain active
• For inactive customers we will retain data for marketing purposes; however we will anonymise your personal data so that it can no longer be associated with you, and in such case we may use such information without further notice to you
• We will keep personal data in our database for our own internal records

Your rights
You have the right to:

• Receive disclosure of any of your personal data that we store and process
• Update/amend inaccuracies or changes to your data
• Opt out of e-mail marketing by clicking the unsubscribe link at the bottom of any My Packaging email communication
• Request for processing of your personal data to be restricted
• Be forgotten (have your personal data deleted); however we would recommend that we suppress you from future communications, rather than delete your data from our database

If you wish to review, verify, correct or request the erasure of your personal data, object to the processing of your personal data, withdraw the consent to the processing of your personal data or request that we transfer a copy of your personal data to a 3rd party, please contact us. We will respond to the request as soon as we can. Generally this will be within one calendar month from when we receive your request but on occasions it may take longer to deal with your request and in such circumstances we will let you know.

Data security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your information.

How do we protect your personal data?

• We treat your data with care and take all steps to protect it
• Access to our websites is password protected
• Sensitive data is secured by SSL encryption
• Our systems have a very high level of security
• We carry out regular penetration testing to identify ways to further strengthen our security
• We monitor our systems for any intrusions

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Changes to this Privacy Policy

Any changes we make to our Privacy Policy in future will be posted on our website and where appropriate notified to you by e-mail or otherwise.